To contact their customer service department, go to the following site:
http://www.us.playstation.com/contactus.aspx?id=form

Click on the ‘Consumer Services’ link under ‘Support/Consumer Services’. From the ‘Category’ drop-menu at the bottom, choose ‘Other’under the ‘Corporate’ heading. Click on ‘Continue’, and then submit your comment. I sent the following message yesterday:

“I just purchased a PSP, and I am disappointed to learn that I will have to pay an additional fee if I want the software that you have designed to manage it. If Sony intends to compete in the multimedia market with other companies such as Apple, which provides it’s iPod management software for free, the PSP Media Manager should come with the purchase of the PSP itself. The fact that it does not suggests a short-sighted marketing strategy which disrespects customers who have already paid a significant amount of money for your product.”

I received the following response today:

“We value your input and appreciate you bringing this to our attention. Please rest assured that we will convey your feedback to Sony Computer Entertainment America’s (”SCEA”) appropriate management.”

It is unlikely that much will come of my own individual complaint, but Sony may decide to change its policy if enough people voice their disapproval.